Terms of service

1. General Terms

By using this website, you agree to these Terms and Conditions.

AussieBlossom may update these Terms at any time. Changes take effect immediately when published.

2. Delivery Terms

All delivery fees are displayed or quoted before checkout.

Deliveries may occur anytime during the delivery day.

No deliveries are made on Sundays and Public Holidays.

Different delivery terms apply for Valentine’s Day, Mother’s Day, and Christmas. These special terms are published on our website and take effect immediately when updated.

For residential addresses, deliveries may be returned if the location is unsafe (for example, locked premises, dogs, or public exposure). Redelivery fees apply.

For business, government, school, or hospital addresses, once accepted by reception or security, AussieBlossom is not responsible for final delivery to the recipient.

Same-day delivery is guaranteed for orders placed by 1 PM on Monday to Saturday. Deliveries will arrive by 5 PM to business addresses and by 9 PM to residential addresses.

3. Customer Obligations

Customers must provide a valid phone number and email address.

Customers are responsible for ensuring all delivery details are correct.

AussieBlossom is not liable for incorrect addresses, delivery instructions, or contact details.

4. Order Changes and Cancellations

Orders already prepared, dispatched, or in transit cannot be altered or cancelled.

Cancellations made less than 12 hours before delivery may incur a fee.

Cancellations made more than 12 hours before delivery are eligible for a refund.

Refunds are processed within 5–10 business days to the original payment method.

5. Complaints

Any issues must be reported within 3 days of delivery by email with photo evidence.

Original flowers / products will need to be collected or returned to us for replacement.

6. Alcohol Sales

It is illegal to supply alcohol to persons under 18 years of age.

Alcohol quantities are limited to 1.5 litres (approximately two bottles) per recipient.

7. Product Availability and Substitution

Product availability may vary due to demand, season, and weather.

Substitutions of equal or greater value may occur when necessary.

Product photos are only for reference purpose. Actual flower arrangement will be natural and fresh.

8. Privacy and Security

Personal data (name, contact, address, etc.) is collected only for order fulfilment.

Credit card details are not stored.

AussieBlossom will never sell or share customer data for marketing.

Customers may opt in or out of promotional emails at any time.

9. Force Majeure

AussieBlossom is not liable for any delay or failure to perform obligations due to events beyond its control, including natural disasters, war, strikes, or power failures.